Your Journey

Contacting us

Give us a call on 03 467 6605 or send an email to request an appointment.

Ask your GP/Specialist/Nurse/Physiotherapist or other to send a referral.

Use our contact page to ask a question or ask for a booking, we will get back to you with a response.

Virtual consultations can be arranged.

Preparing for a visit

  • You will be offered a date and convenient time to come and see us.
  • You may be sent some questions or activity to complete to prepare for the visit
  • You may bring a support person
  • If you have any special requests prior to the visit, contact our staff on 03 467 6605 or send an email.
  • Prepare for an hour to two to complete your visit process with us.

Day of visit

  • There is ample parking space provided at the Mercy Hospital campus. See Mercy campus map.
  • Mackenzie Gynaecology is in Suite 22 on the second floor. Main Reception at Mercy Hospital will provide directions. There is clear signposting along the way to our rooms.
  • You will be met and checked in by our cheerful staff in Suite 22.
  • You will meet our nurse to prepare for your Consultation with Mr Mackenzie.
  • After your consultation, you may be asked to do some tests/investigations within Mercy Hospital or other place, leading to a follow-up visit.

Surgery/Operation appointments

  • Bookings are in most cases made at a time convenient to you. In most cases you should get a booking within a month.
  • You will complete booking paperwork on the day of the visit or paperwork is sent to your address.
  • Operations are done at Mercy Hospital, with its modern facilities. Inpatient recovery is on McAuley Ward on the first floor. The Day Stay is on the ground floor.
  • Pre-admission visit and meet the Anaesthetist happens the evening before the surgery. You may be contacted by the Anaesthetist days before your surgery for a visit or requested to do special tests if these are required.

Fees and Invoicing for consultations and surgery

  • We accept all medical insurance and privately funded care. 
  • We are SouthernCross affiliated provider and ACC provider. We do the paperwork for you.
  • You will be provided with invoices to submit to your provider for all other insurance providers and for surgical fees.
  • We provide you with clear approximate charges for your care at the time of booking for surgery.
  • If you are privately funded, you may be asked for a portion of charges upfront.

Follow-up and ongoing care

  • We walk the journey of recovery with you until you are discharged from our care. Bladder care. Uterine health. Pelvic floor reconstruction.
  • We have good collaborations with other providers for your recovery and ongoing care.